Technical Support

Technical support and updates will be available to licensed users only. This includes previous versions of ddcBar, Display-Utilities and the Toolbox . If you have an older version and wish for technical support you will need to buy a license for that utility before your technical request will be considered.

 

Sales and Product Suitability Inquiries

For product suitability or purchasing questions or comments use the following email address or use the Contact page form.

sales@ddctoolbox.com

You can also use the contact form on this web site to contact ddcToolbox.

 

Technical Support for Licensed Users

Technical support is available through the email address below for licensed users only. Keep in mind that all queries are answered as quickly as possible within 24 to 48 hours. If you require more timely assistance please contact me about the availability and cost of phone technical support.

support@ddctoolbox.com

You can also use the contact form on this web site to contact ddcToolbox.

Make sure that you reference either the email or account name associated with your license in your request.
Manage your account and activation details at mylicense.ddctoolbox.com.

 

Technical Support For Non-Registered Users

Consider using the Alerton Technical Support forum to post any questions.

 

Special Feature Request

The  ddcToolbox is always looking for new ideas. If you have an idea on how to improve these products or if you have a special need please feel free to send it in. Many features in ddcBar and ddcToolset have been suggestions from end users. Her are a couple of the most recent additions from users:

 

  • ddcBar: Added feature to the Subcaller-Editor that allows you to paste data from Exel workbook in to the editor grid. Clicking the save button creates a page of subcaller shapes using the new data.
  • ddcBar: Add ability to edit a line in the Point-Search-and-Replace list.